{"id":16116,"date":"2023-09-06T10:42:29","date_gmt":"2023-09-06T10:42:29","guid":{"rendered":"https:\/\/vape2023.com\/?page_id=16116"},"modified":"2023-09-06T10:45:26","modified_gmt":"2023-09-06T10:45:26","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/www.vape2023.com\/index.php\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t

At Dream Sky General Trading LLC, we are committed to providing our customers with the highest quality E-Cigarette products. We understand that sometimes, despite our best efforts, you may need to return or exchange a product. This Returns Policy outlines our guidelines and procedures for returns and exchanges to ensure a seamless and satisfactory experience.<\/p>

1. Eligibility for Returns<\/strong><\/p>

We accept returns under the following conditions:<\/p>

  • The product must have been purchased directly from our website or an authorized retailer.<\/li>
  • Returns must be requested within 14 days of receiving your order.<\/li>
  • The product must be in its original packaging, unopened, and in unused condition.<\/li>
  • E-liquids and opened cartridges are not eligible for return due to hygiene and safety reasons unless they are found to be defective upon arrival.<\/li><\/ul>

    2. Returns Process<\/strong><\/p>

    To initiate a return, please follow these steps:<\/p>

    1. Contact our customer support team at +971 4-228-1698 to request a return authorization. You will need to provide your order number and details about the item you wish to return.<\/p><\/li>

    2. Once your return request is approved, we will provide you with a return authorization number (RMA). Please include this number on the return package.<\/p><\/li>

    3. Carefully package the item(s) you are returning, including all accessories and original packaging materials.<\/p><\/li>

    4. Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs.<\/p><\/li><\/ol>

      3. Refund or Exchange<\/strong><\/p>

      Upon receiving your returned item(s) and inspecting their condition, we will process your refund or exchange as follows:<\/p>

      • Refund: If the returned item(s) meet our eligibility criteria, we will issue a refund to the original payment method, minus any applicable restocking fees or shipping charges.<\/p><\/li>

      • Exchange: If you requested an exchange, we will promptly ship the replacement item(s) to you after inspecting the returned product(s).<\/p><\/li><\/ul>

        4. Restocking Fees<\/strong><\/p>

        A restocking fee may apply to certain returns. This fee will be deducted from your refund and will vary depending on the condition of the returned item(s).<\/p>

        5. Damaged or Defective Products<\/strong><\/p>

        If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs in such cases.<\/p>

        6. Contact Us<\/strong><\/p>

        If you have any questions or need assistance with a return or exchange, please reach out to our customer support team at +971 4-228-1698.<\/p>

        Thank you for choosing Dream Sky General Trading LLC. We strive to ensure that your E-Cigarette shopping experience is enjoyable, and we are here to assist you with any return-related inquiries.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        At Dream Sky General Trading LLC, we are committed to providing our customers with the highest quality E-Cigarette products. We<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-16116","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/pages\/16116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/comments?post=16116"}],"version-history":[{"count":0,"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/pages\/16116\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vape2023.com\/index.php\/wp-json\/wp\/v2\/media?parent=16116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}